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My experience studying at EADA and working in a luxury hotel in Barcelona

July 3, 2020
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Zihan Zhang graduated from EADA’s  International Master in Tourism & Hospitality Management in 2019 and is has been working at Hotel Arts in Barcelona, a luxurious 5-star hotel located in an emblematic building by the seaside of the city.

We interviewed Zihan to learn more about her experience at EADA and her work experience.

What aspects of the programme would you highlight?

For me, the highlight of the master was the time I spent at the EADA Residential Training Campus. I had a good time and learnt a lot from the four modules we took. The modules consisted of the development of soft skills and each module covered a different topic. Those sessions helped me in different aspects, from knowing myself better to the method of leading myself and other people.

Moreover, the class was composed of students from all over the world and everyone was open-minded. I was continuously challenged and did a lot of teamwork with a very practical methodology.

What has been your most memorable experience?

The Marketing Challenge has been the most memorable experience for me. The master participants worked in groups and each group had to prepare a Marketing Plan for a brand from the wine company Familia Torres and present it in front of a panel. It was a difficult project to manage since some of data was confidential and we were not allowed to access to it. However, the professor helped us a lot, gave us very good suggestions and guidance and at the end my team won the challenge and got the prize.

What course did you enjoy the most?

The course I enjoyed the most was Quality and Leadership, given by Antonio Bignone, who is the General Director of the luxury hotel The Serras Barcelona. This course taught me what the spirit and standard of service is and helped me have a deeper understanding of the details of this industry

What advice would you give to future students of the International Master in Tourism & Hospitality Management?

Contact the professors, ask them questions and connect with them. Because they can bring you a lot, not only in terms of theory, their experience is priceless. Also, they are brilliant people in their area- sometimes, they can bring you more, even the opportunity of working with them.

Zihan on the day of her graduation at the Residential Training Campus in Collbató.
EADA helped me know myself better and have a clearer career path in mind.

How has the master prepared you to reach your professional goals?

My plan was to work in the operational department in a hotel. I didn’t have a background in hospitality before, this master has given me an overall view of the industry, and I got to know many people with a lot of experience, not only the professors, but also my classmates.

What did you enjoy the most about your job in Hotel Arts?

In Hotel Arts, they gave us the authority to make our own decisions with a budget up to 200 euros, this gave us a lot of flexibility. The working environment and atmosphere was also wonderful, all the team was willing to help, were kind to each other and supported each other. It’s a working environment with warmth and respect.

What did you do at work on a daily basis?

I worked in a very exclusive service that we only offered to the guests of the penthouses, situated at the upper part of the building. We were separated from the other part of the hotel and it was like working in a boutique hotel. I liked it a lot, because I was able to gain experience in every department of the hotel: from the reception to guest experience.

Afterwards I was hired as a concierge and I gave suggestions to the guests about their visit, I helped plan all the trip for them, the ticket, transportation, etc.

What things that you learnt in the master do you currently apply at work?

As I was working in the rooms division, I used a lot of the content I learnt in the operation part of the master, which helped me a lot in understanding the spirit of the industry, they helped me to be tuned in to the needs of the customer when offering the service. The course about the management system helped me to understand better how the whole hotel system works, giving me a global view and helping me to learn faster on the job.

Others courses have helped me a lot in an indirect way, for example, the Food & Beverage and HR classes helped me to communicate better with my colleagues, the marketing and strategy courses gave me a clearer vision of the business plan of the hotel, and which kinds of guests will come in each season and their possible needs. It is something I had absorbed already and showed in my daily thinking and behaviour.

Please summarize what EADA has meant to you in one sentence.

EADA helped me know myself better and have a clearer career path in mind.

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  •     With my current experience in the field of business and technology solutions at Capgemini  I wish to expand my knowledge in the area of business consulting and turn my focus towards strategic business development and management  as my overall career goal is to pursue a profession as a consultant in an international environment    With EADA  I see the opportunity to stand out in today   s fiercely competitive marketplace through practical methodologies  applied case studies and the adhering leadership development programme  but certainly also through the name of the educational institution          Maximilian is a world citizen  from Germany  he had studied in the Netherlands and Hungary   and has spent a year living and working in South East Asia  Australia and New Zeland  With a strong focus in technology  innovation and consulting  he has experience in Capgemini as well as smaller companies   We can t wait to see him around campus this week
  •               A warm welcome to the International Master class of 2020-21 with participants from more than 50 nationalities  The 5 kick-off presentations -1 for each programme- took place yesterday in the Barcelona City Centre Campus        EADA Dean Jordi Diaz praised the students for challenging themselves to undertake their master s in today s uncertain times   Strategy is not what you say  but what you do         Jaume Bonet  Master in Finance Director  quoted Jamie Dimon  CEO of J  P  Morgan   There is a book being written on each of you   As Bonet told new participants   this year is not about education  it is about transformation  It is in your hands to write a successful chapter         Welcome to the EADA Community       EADAInternationalMasters  EADAImmersiveLearning  wherebusinesspeoplegrow   WeAreEADA  WeCareEADA  EADABarcelona  MuchBetterWithEADA  KickcoffMasters  EADACommunity
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  •     I would like to make an impact in everything I do  Our world has seen inventions enough for three generations but not found a proper way to use them in day to day life  I would also like to make industries in my community green eco-friendly industries  The concept of recycling has been in my mind for a long time  We only focus on creating a product and sometimes on its impact on the environment but we do not consider the resources that are used to make them       Rokesh is an Aerospace Engineer from India  Keen Yoga enthusiast  he has won various prizes at state level for back bending and balancing  He is looking forward to meeting fellow EADA students who share his passion for sustainability    We can t wait to welcome him on campus in the fall      eadamasters  wherebusinesspeoplegrow
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